Job Description – Client Relationship Executive
Location: Cochin
Experience: 0-2 years (Freshers can also apply)
Qualification: Any degree or diploma. Candidates with strong skills and a passion for digital marketing are welcome, regardless of educational background.
Language Requirement: Fluency in English is a must.
Gender: Open to both male and female candidates.
About Monolith IMC:
Monolith IMC is one of South India’s leading digital marketing agencies, serving billion-dollar brands across India. With over a decade of experience, we are looking for dynamic individuals who can contribute to our expanding digital empire.
Key Responsibilities:
Client Communication & Requirement Handling:
- Establish a seamless and professional communication channel with clients.
- Gather client requirements, document them clearly, and coordinate with internal teams to ensure timely execution.
- Ensure deliverables meet client expectations and deadlines.
Social Media & Asset Management:
- Manage clients’ social media platforms and website content in alignment with the marketing calendar.
- Handle general social media activities, including posts, comments, direct messages, customer FAQs, and escalation of client-related concerns.
- Ensure all social media postings follow the planned content calendar.
Reporting & Deliverables Management:
- Prepare and maintain detailed reports on social media performance, client deliverables, and project updates.
- Track and oversee the quality and timely execution of all deliverables.
- Conduct daily, weekly, and monthly performance tracking and reporting.
Team Collaboration & Meetings:
- Act as a bridge between clients and the Monolith IMC team, ensuring clear communication of creative and operational requirements.
- Collaborate with the internal team for smooth project execution.
- Participate in daily and weekly stand-up meetings to address challenges and propose solutions.
Additional Responsibilities:
- Assist the CEO in preparing for client meetings and visits.
- Participate in client visits and ensure effective communication of daily operations.
Highly Preferred Skills:
- Basics of social media management.
- Familiarity with Google Analytics and other digital tools.
- Strong team player with an innovative and problem-solving mindset.
Job Type: Full-time
