Job responsibilities
- Client Communication:
Create a seamless and comfortable communication channel with clients. Manage day-to-day activities, including regular client interactions and addressing their needs effectively.
- Requirement Gathering & Documentation:
Collect client requirements with a thorough understanding, document them, and communicate them to internal departments. Ensure all deliverables align with client expectations.
- Asset Management:
Manage clients’ online assets (social media, website content) based on the marketing calendar.
- Reporting:
Prepare and maintain management and client reports with accuracy and frequency. Ensure timely completion of daily, weekly, and monthly reports, including social media performance and deliverables status.
- Social Media Management:
Handle general social media management, including postings, comments, direct messages, customer FAQs, and alerting clients of any customer issues.
- Team Collaboration:
Serve as a bridge between the client and the Monolith IMC team. Communicate creative requirements and coordinate with the larger team for successful delivery of projects.
- Calendar-Based SM Postings:
Ensure social media postings are aligned with the content calendar and meet client objectives.
- Deliverables Tracking:
Oversee the quality and timeliness of all deliverables, ensuring smooth execution and alignment with client expectations.
- Standup Meetings:
Participate in daily and weekly standups, identifying problems and proposing solutions. Facilitate communication within the team.
- CEO Support and Client Visits: Assist the CEO with meeting preparations and individual meetings as needed. Additionally, participate in client visits, coordinating daily operations, and ensuring effective communication to address client needs.
Experience Requirement:
1-2 years of experience in digital account management, social media, or a related field.
Male candidates are only preferred.
Location : Cochin
Salary as per industry standards.
Highly Preferred Skills:
- Basics of social media management.
- Basics of Google Analytics and digital tools.
- Strong team player with a mindset for innovation and continuous improvement.
